MD Anderson Cancer Center and National Comprehensive Cancer Network Use Social Network to Improve Patient Satisfaction

Josh Bernoff discusses how MD Anderson Cancer Center and other members of the National Comprehensive Cancer Network (NCCN) are embracing Web 2.0 technologies to improve patient satisfaction and care. It is yet another excellent example of how social networking technologies are being applied to have a positive impact across multiple dimensions of health care.

In addition, Josh speaks about the importance of defining your objectives for your online communities BEFORE selecting the types of technologies and features you will use.